General Conditions

Definitions

  • The shipment: The transported commodity
  • Carrier: mlcGO or its representative
  • The consignor: The owner of the shipment or whoever has a disposal permit
  • The consignee: the shipment’s actual recipient or his representative whose contact details are stated when transporting.

The reliance of the consignor on mlcGO as the carrier of the prior mentioned shipment or his representative is considered as an approval of the shipment’s owner and recipient on all of the conditions listed below:

The Shipment

The ownership of the shipment belongs to the consignor or whoever has a disposal permit of it and he is considered fully responsible for any kind of violation of that.

A declaration that the shipment does not contain any violations, dangerous or expensive materials or those that require special treatment or are prohibited according to the applicable law in Saudi Arabia, for example, but not limited to (drugs, cash, jewelry, weapons and fireworks, unethical publications, rare artwork, cheques or bank notes, animals, ....)

Transport

Fill in all the shipment’s data and the consignee’s address (the recipient) in a detailed and correct manner, and he shall be fully responsible for any delay or damage resulting from the sender's violation of that.

A disclosure of materials should take place in case they are not included in the carrier's transportation powers, for example but not limited to (dangerous or flammable materials, high-value shipments (more than 3000 thousand riyals), perishable shipments or medical materials.

The carrier has the full right to refuse to transport any shipment according to his own discretion, or if there are legal reasons that prevented it from delivering the service even after its acceptance.The carrier has the right, if there is doubt or if the authorities request to open the shipment and ensure that it matches the mentioned data.

In the event of any loss or damage to the shipment, the sender or recipient has the right to send the carrier a written request for compensation within 24 hours from the time of receipt, stating the reasons and attaching the required documents. Otherwise, it is considered an implicit waiver of the right to compensation.

In case of any violation of the aforementioned, the carrier is not considered responsible for any delay or damage to the shipment.

Shipping and Handling

The consignor is obligated to specify the time and place of delivery in accordance with the official business hours.

The recipient's signature is considered an acknowledgment of receipt unless a written claim for compensation is submitted within 24 hours from the time of receipt.

In the event that the shipment is not received after the third attempt, or if the consignee refuses to receive it within (7) days as a grace period, the shipment will be returned to the consignor who will be charged with the shipping costs according to the agreement.

The carrier has the right to keep a record of the operations delivered or which could not be delivered for a period of two years. The carrier is obligated to maintain the privacy and confidentiality of the data of the consignor, the consignee, and the shipment, and to take all the necessary measures to preserve them, unless the disclosure is under a legal justification.

The carrier is not responsible for any delay or damage to the shipment due to reasons out of his control or resulting from force majeure or the cause was the nature or content of the shipment, and the consignor is responsible for compensating the carrier in case of damage.

Obligations

The consignor is obligated to pack the shipment in a proper way that allows safe transportation and handling, and the consignor alone takes all responsibility in case of any loss or damage to the cargo as a result of poor packaging.

If the nature of the shipment requires special preparation for transportation, the sender must do so in a manner that protects it from perishing and does not expose people or other things to harm, and he shall be responsible for any damage resulting from his violation of this obligation.

The carrier has the right to return to the consignor with any financial compensation paid on his behalf and related to the service subject of the contract, and to provide an evidence of the paid amount to the governmental entities.

The carrier is obligated to process any complaint that meets the conditions within (14) days from the date of receiving the complaint. In addition, the carrier has to be provided with a reference number to follow up on the complaint and keep a record of the complaint with himself.

In the event that the consignee receives a shipment that does not belong to him, he is obligated to inform the carrier about that via any approved means of communication and within 24 hours.

The carrier has the right to demolish or unload the shipment if necessary without any compensation to the consignor for this work.

The shipment is not covered by insurance unless it is agreed upon. In addition, the maximum value of the single shipment does not exceed the amount of 375 riyals (SAR). In case the price of the shipment is not mentioned on the policy by the consignor himself, and in case the presented invoices do not indicate the value mentioned on the transfer document itself before sending the shipment, then it is considered as an approval that the value of the goods is less than 200 riyals (SAR).

In the event of any loss or damage to the shipment due to the carrier, the carrier’s responsibility should not, in any way, exceed the equivalent of 375 riyals (SAR).

In the event of any delay in the shipment’s delivery due to the carrier, and not due to reasons out of his control, then the carrier’s responsibility should not exceed 50% of the transportation fee value of the pending parts. So, this liability does not exceed the value of the total freight according to the carriage contract. On top of that, the consignor or consignee should provide or submit a written notification within 48 hours of receiving the shipment to claim compensation.

In the event of indirect damages caused by the carrier as a result of full or partial damage of the shipment, the shipment’s loss, or any delay in its delivery date such as the production wheel breakdown, the arrival of the goods in an off-season, the profits loss, or the decrease in the market value of the shipment, then the limits of liability of the carrier in such cases do not exceed the value of the freight. On top of that, the consignor or consignee should provide or submit a written notification within three days of receiving the shipment to claim compensation. Bearing in mind that if the carrier compensates the consignor for direct damages, he is fully exempt from indirect damages and is implicitly included in compensation for direct damages.

The carrier is completely exempt from liability in the following cases:

  • 24 hours have passed since the sender received the shipment and signed the receipt.
  • Failure to receive the shipment after (3) attempts or if the consignee refused to receive it within (7) days.
  • Loss, damage or delay caused by the consignor.
  • Loss or damage due to improper packaging.
  • Loss, damage, or delay due to reasons out of the carrier’s control, such as force majeure, which includes: disruption of land or air transport due to bad weather conditions, fires, floods, wars, disputes, security disturbances, government decisions, labor problems, or obligations that have an effect on the carrier.

Important

The above conditions are considered the basis for the contract, unless it is a private contract. The above conditions are an integral part of the relevant regulations in Saudi Arabia, and all provisions that contradict them are automatically cancelled.